Your ownership guide

From your first stay to your fiftieth and beyond, we're here to support your ownership. We strive to offer responsive service, empower you with tools and information, and help you make the most of every moment at your Pacaso.

What to bring

Your Pacaso has all the essentials for a comfortable and relaxing stay. See the 200+ amenities we provide, and the supplies we stock for your convenience.

Our well-outfitted homes make packing a breeze. Apart from clothes, toiletries and groceries, here are a few additional items you might want during your stay:

• Your personal locker padlock
• Your favorite cooking condiments or dressings (we provide olive oil, assorted herbs and spices, salt and pepper, and ketchup/mustard/mayo)
• Dog waste bags if you're bringing your pet
• Pool shoes if your home has a pool or hot tub

Family-friendly amenities

Our Family-Friendly Second Homes™ are equipped with everything kids and teens need to enjoy family time. No need to pack the bulky extras — from cribs and high chairs to games and more, we have you (and your kids) covered.

Pool floaties? Smart TVs with streaming services? You bet! Get ready to make lasting memories.

Rewards for referrals

As a valued Pacaso Owner, you play a key role in our success. When you refer a friend who purchases a Pacaso home, both you and your referral will enjoy 3 months of operating expenses fully covered by Pacaso. It’s our way of saying thank you for helping grow the Pacaso community, and offering an experience that keeps getting better.

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Your Home Manager

Your Home Manager is your local, dedicated point of contact for any questions or issues regarding your home. They can be reached by phone or text, Monday - Friday.

Our Central Support team provides 24/7 support and can address any issues that arise. You can call or text them at (513) 914-3322.

Invite guests to access stay details

Give your guests a seamless experience in your home — even if you’re not there. Invite guests to your stay details in the Pacaso app, where they can access arrival and departure information, Wi-Fi, details of amenities, home manager contact and more.

What to expect from our team

Your Home Manager supports you by:

• Addressing urgent issues during your stay (e.g., HVAC failure)
• Working to resolve non-emergency issues as quickly as possible (e.g., faulty ice maker)
• Answering questions about home devices and equipment (e.g., Wi-Fi, pool settings)
• Helping with the app and scheduling
• Following up on post-stay survey responses and acting as a liaison between owners, Pacaso Property Management (or third-party partners) and Pacaso operations.

Your Home Manager is also a great local resource. They're happy to share tips and suggestions, but they do not provide services such as:

• Making reservations
• Childcare/nanny procurement
• Event planning

Our Service Promise

As a Pacaso owner, you can expect your home to be beautifully furnished, meticulously maintained, stocked with household essentials and ready for a comfortable stay — every time you walk through the door.

Pacaso Resale

We hope you’ll love your Pacaso for years to come. But if it’s time to make a change, you have options. If you decide to sell your ownership, our resale process is streamlined and simple. We have an active marketplace of interested buyers, so we can often facilitate a sale without even listing. We will also market your share broadly across Pacaso and other real estate sites.

Common questions

• Does the Pacaso technology fee go up each year?

No. The technology fee is $99 per month and covers access and maintenance for the Pacaso SmartStay Scheduling App.

• Can Pacaso raise the monthly home operating estimate?

During periodic reconciliation processes, the Pacaso management team will determine if any increases are required based on the actual costs needed for the home. Any increase to cover operating costs will be communicated during the review, and backup documentation will be provided.

• What services are provided for Pacaso second home owners?

Pacaso provides an array of services, including ongoing maintenance and property management; aggregating and managing monthly owner expenses and taxes; overseeing the LLC and resolving any disputes; continually innovating and improving the Pacaso app and other digital technology; and providing dedicated owner support, 365 days a year.

• Who is responsible if something breaks?

Owners are not individually responsible for life-limited items that eventually need repair or replacement, like a dishwasher; those are paid for by the LLC reserve fund. However, each owner is responsible for replacing or repairing items damaged as a result of their actions, such as a broken window.